Processor SaaS 3.0
Microsoft software: from subscription to intelligence. From intelligence to operations.
Buying software is just the beginning!
Centralize contracts and subscriptions, increase visibility into usage and availability, and count on Processor to support the ongoing operation of your Microsoft SaaS environment. Start with what your company needs today and evolve with Processor’s complementary services.
Less effort to manage the environment.
More control over your Microsoft subscriptions.
As the Microsoft environment grows, so do the decisions, controls, and activities required to manage it.
Your company needs to keep up with:
- which subscriptions are contracted;
- how resources are being used;
- which licenses may be idle;
- when contracts and commitments will be renewed;
- which events may impact users;
- who performs recurring administrative activities;
- where optimization opportunities exist.
Processor SaaS 3.0 organizes these needs into a progressive journey, combining Microsoft subscriptions, Processor technology and managed services.
Explore our solutions
Choose the level of centralization, visibility and operations best suited to your Microsoft environment’s needs.
To centralize
SaaS Essential 3.0
Simple procurement and centralized subscription management
Centralize your Microsoft subscriptions, contracts, billing, consumption and business management in a more organized experience through Processor technology.
Microsoft subscriptions
Software sales management
Contracts and consumption
View key deliverables
- Microsoft subscriptions provided by Processor
- centralized commercial management
- access to contracts, invoices, and consumption
- view of contracted subscriptions
- basic purchase and transaction history
- additional purchase of subscriptions already contracted
- support for subscription-related questions
- escalation to Microsoft, where applicable
- access to the Processor digital experience
Everything your company needs to procure and centralize its Microsoft subscriptions.
To gain visibility
LiveCloud SaaS 3.0
More visibility to understand. More intelligence to decide.
Add dashboards, monitoring, alerts, and intelligence to track the Microsoft environment and identify situations that require attention.
Dashboard
Monitoring
Processor AIx
View key deliverables
- executive dashboard
- consolidated view of subscriptions and usage
- renewals and commitments calendar
- advanced transaction history
- alerts about relevant events
- Microsoft Service Health tracking
- LiveWatch 365 Lite
- outage or degradation alerts
- usage analysis
- storage analysis
- Processor AIx
- identification of potentially idle or underused licenses
- optimization recommendations
- executive view of the SaaS environment
Your team keeps operating.
LiveCloud SaaS 3.0 helps you see, monitor, and make better decisions.
End-to-end experience
SaaS Premium 3.0
One experience to procure, control, and operate.
Bring together Processor subscriptions, technology and experts to manage, automate and operate your environment with greater efficiency, standardization and governance.
SaaS
Essential 3.0
LiveCloud
SaaS 3.0
Managed Services for SaaS
View key deliverables
- operational administration of subscriptions
- Operational User Lifecycle Management
- creation, modification, blocking and deactivation of users, according to the catalog
- standardized administration of mailboxes and groups
- management of deactivated user mailboxes
- Self-Service Admin resources
- execution of administrative routines
- operational playbooks
- scripts and automations
- operational monitoring of events
- management of incidents related to the contracted scope
- support prioritization
- active management of optimization opportunities
- operational governance
- history and traceability
- Managed Services for SaaS
- Processor specialists working on a recurring basis
SaaS Premium 3.0 combines subscriptions, LiveCloud SaaS 3.0 and Managed Services in a single offering.
One platform. Three ways to consume
| Capability | SaaS Essential 3.0 | LiveCloud SaaS 3.0 | SaaS Premium 3.0 |
|---|---|---|---|
| Primary objective | Centralize | Visualize and optimize | Control and operate |
| Contracts, invoices and consumption | Included | Included | Included |
| Dashboards and analytics | Essential view | Advanced view | Advanced view |
| Monitoring and alerts | Not included | Included | Included |
| Processor AIx | Not included | Included | Included |
| Ongoing administration | Customer | Customer | Customer + Processor |
| Automations and playbooks | Not included | Not included | According to catalog |
| Operational governance | Customer | Customer | Shared |
| Recommended for | Software acquisition and commercial organization | Visibility and intelligence for acquired software | Managed services and intelligence for acquired software |
Do you already have a Microsoft subscription?
Your company can also consider contracting Processor technology and services without immediately changing its current licensing model and/or supplier.
Depending on the characteristics of the environment, the following may be contracted:
- LiveCloud SaaS 3.0 to expand visibility, monitoring and intelligence;
- Managed Services for SaaS 3.0 to delegate administrative and operational activities;
The composition depends on the number of users, tenants, workloads, activities, responsibilities and coverage hours.
Processor technology behind the experience
LiveCloud SaaS 3.0
Information connected to decision-making
LiveCloud SaaS 3.0 is the Processor technology that expands visibility across the Microsoft SaaS environment.
The platform consolidates information, metrics, alerts, and analyses to help your company better understand its environment and make more informed decisions.
With LiveCloud SaaS 3.0, your company can:
View
Get a consolidated view of subscriptions, usage, events and relevant information.
Monitor
Monitor Service Health, outages, degradations, and situations that require attention.
Analyze
Use dashboards and historical data to understand trends and behaviors.
Anticipate
Receive alerts and information before certain situations have a greater impact.
Optimize
Identify idle subscriptions, underutilized resources, and opportunities for improvement.
Decide
Use data and insights to guide organizational adjustments, renewals, cancellations, and priorities.
Portal Softwares.com.br
At-a-glance management of the organization’s software assets
Processor went further and developed a solution that reinvents how you configure and manage your software assets, optimizing costs and increasing productivity!
On the softwares.com.br Portal, the organization manages, opens incidents and tracks contracted services, including user activation and management of established profiles and services, as well as obtaining data insights on consumption for improved resource management.
LiveWatch Lite 365
Monitoring that increases visibility
Track relevant information about Microsoft 365 service availability and events that may affect your users and operations.
Service Health, outage events, service degradations, relevant alerts, incident history.
Processor AIx
Intelligence applied to SaaS management
Processor AIx analyzes environment information to support decisions related to usage, storage, consumption, and optimization.
Technology recommends. Your company decides. With Premium, Processor can also support execution.
Processor Managed Services for SaaS 3.0
Turn information into action
Rely on specialists to operate your Microsoft 365 environment, with standardized user lifecycle management and the application of playbooks and scripts.
The scope also includes incident follow-up and escalation, as well as support for improvement opportunities.
Assess your Microsoft environment
SaaS Care 365
Microsoft technical support and evolution
Add an ongoing layer of specialized support for Microsoft workloads, troubleshooting, configurations, incidents, best practices and continuous improvement.
Discover SaaS Care 365
SaaS Backup
Protection for Microsoft 365 data
Add backup, retention and recovery capabilities to strengthen the continuity and protection of information stored in the SaaS environment.
Discover SaaS Backup
SecOps Care 365
Security that continuously evolves
Specialized support for security, identity and protection capabilities related to the Microsoft ecosystem.
Discover SecOps Care 365
Data Care Fabric/Power BI 365
Support and evolution for data and analytics
Recurring service to support the Microsoft Fabric environment, analytics, data, and preparation for artificial intelligence initiatives.
Discover Data Care Fabric/Power BI 365
Copilot & Agentic AIx Services
From Copilot Adoption to Business Transformation
Turn Microsoft Copilot and Agentic AI into productivity, automation, agents and new business processes.
Discover Copilot & Agentic AIx Services
Max Software 15
Advanced support for mission-critical environments
Expand coverage to systems and environments that require specialized monitoring and greater operational criticality.
Meet Max Software
Benefits for our customers
- Centralization:
Contracts, subscriptions, consumption, requests, and information brought together in an integrated experience. - Visibility:
Dashboards and information that make it easier to understand the SaaS environment. - Intelligence:
Processor AIx helps turn usage data into recommendations and opportunities. - Monitoring:
Tracking service availability and relevant events.
- Optimization: Identification of potentially idle or underutilized resources, or resources requiring further analysis.
- Automation: Playbooks and standardized routines to increase operational efficiency and consistency.
- Governance:
More organization, history and control over environmental activities. - Specialization:
Access to Processor’s expertise to operate, support and evolve.
FAQ - Frequently asked questions about Processor SaaS 3.0
What is Processor SaaS 3.0?
Processor SaaS 3.0 is the new generation of Processor's offering for Microsoft subscription management, technology, monitoring, intelligence and operations.
The architecture lets you start with Essential, add LiveCloud SaaS or choose the complete Premium experience.
What is included in Processor SaaS Premium 3.0?
Premium brings together three components:
- Processor SaaS Essential 3.0;
- LiveCloud SaaS 3.0;
- Managed Services for SaaS.
It is the complete experience for contracting, controlling and operating.
Is Processor SaaS Essential 3.0 + LiveCloud SaaS a different offering?
It is the combination of Processor SaaS Essential 3.0 and the LiveCloud SaaS 3.0 platform.
The client remains responsible for operations, but now has access to dashboards, monitoring, alerts and intelligence.
Can LiveCloud SaaS 3.0 be contracted separately?
Yes. Companies with subscriptions through other partners or commercial models may also contract LiveCloud SaaS 3.0, taking into account the integrations and capabilities applicable to the environment.
Do I need to contract LiveCloud SaaS 3.0 to use Managed Services?
Managed Services for SaaS use operational resources, automation, and governance based on Processor technology.
The client can contract Managed Services alone, without having to separately acquire the complete LiveCloud SaaS 3.0 experience.
If you also want executive dashboards, insights, and expanded access to the platform, you can add the complete LiveCloud SaaS 3.0.
What is the difference between Essential + LiveCloud SaaS and Premium?
SaaS Essential 3.0 + LiveCloud SaaS 3.0 delivers subscriptions, dashboards, monitoring, and intelligence. Operations remain with the customer.
Premium adds Managed Services for SaaS, allowing Processor specialists to perform the administrative and operational activities included in the catalog. These are modular, complementary solutions.
Are SaaS Premium 3.0 and SaaS Care the same thing?
No. Premium is focused on commercial management, platform management, administration and recurring operations.
SaaS Care is focused on technical support, troubleshooting, configuration, best practices, and the evolution of Microsoft workloads.
The offerings can be contracted as complementary services.
Is backup included?
SaaS Backup is a complementary offering and can be added to the selected package.
Does Premium include complex projects and changes?
Premium includes recurring activities listed in the operational catalog.
Projects, migrations, implementations, structural changes and specialized requirements can be handled through SaaS Care or Professional & Consulting Services.
Is Processor’s SLA also a Microsoft SLA?
No.
Processor’s service commitments follow the conditions of the contracted offering and have deadlines/SLA and SLOs in the Premium version and in the Care plans, according to the specific conditions of each offering.
Manufacturer and third-party timelines follow their own policies and conditions and, in general, do not include an SLA or SLO.
How do I identify the ideal model for my company?
SaaS Essential 3.0
Ideal for companies that:
- have a large in-house team to manage Microsoft 365;
- want to centralize their commercial relationship;
- seek greater simplicity when purchasing and tracking subscriptions;
- do not yet require monitoring or managed operations.
LiveCloud SaaS 3.0
Ideal for companies that:
- keep operations running with their own team;
- need greater visibility and control;
- want to track usage and consumption;
- want to monitor availability and events;
- look for optimization opportunities;
- need dashboards to support decision-making;
- want technology and intelligence without outsourcing operations.
SaaS Premium 3.0
Ideal for companies that:
- want to reduce their operational workload;
- have recurring administrative activities;
- need to increase standardization and governance;
- seek closer monitoring of their environment;
- want to respond to events faster;
- want to expand automation;
- need to free their team for more strategic initiatives;
- seek an integrated technology and services experience.
Can more than one tenant be supported?
Yes. Multi-tenant environments can be assessed and sized according to volume, architecture and operational complexity.
Can I upgrade from Essential to Premium?
Yes. Processor SaaS 3.0 was designed to evolve with the customer.
Your company can start with SaaS Essential 3.0, add LiveCloud SaaS 3.0 and later upgrade to SaaS Premium 3.0.
See the potential of our platform
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