CCoE
Cloud Center of Excellence
We are a Cloud Center of Excellence!
Our Cloud Center of Excellence (CCoE) is dedicated to providing managed cloud services that follow internationally recognized certifications and best practices. Our goal is to drive our clients’ business growth by delivering operational excellence and continuous innovation.
Our mission is to become the national market benchmark for quality and performance in managed cloud services. We do this by delivering tangible, impactful results for our customers, always aligned with global best practices.
CCoE - Definition and Purpose
Our CCoE (Cloud Center of Excellence) is dedicated to providing managed cloud services that follow internationally recognized certifications and best practices. Our goal is to drive our clients' business evolution by delivering operational excellence and continuous innovation.
At Processor, the CCoE consists of a diverse group of professionals representing different areas of the company. This group is responsible for maintaining and improving cloud operations quality through the adoption of modern frameworks, robust governance practices, and a customer-centric approach.
Cloud adoption
Cloud strategy
Cloud governance
Cloud platform
Cloud automation
Operates across the business, customer, and resource domains, focusing on processes related to the planning, design, and delivery of Cloud services, and may involve any company department or suppliers. The main stages are:
CCoE scope of work
Cloud Adoption
- Strategic planning: developing cloud adoption strategies aligned with business objectives.
- Change management: facilitating a smooth transition to the cloud, including cultural and operational adaptation.
Cloud Strategy
- Reference architecture: definition of standardized and secure architectures for implementing cloud solutions.
- Alignment with business goals: ensuring that cloud initiatives support the company’s strategic objectives.
Cloud Governance
- Policies and compliance: establishing and monitoring policies for regulatory compliance and security.
- Cost management: implementing FinOps practices to optimize cloud operating costs.
Cloud Platform
- Automation and efficiency: development of automated solutions to efficiently and resiliently manage and operate cloud infrastructure.
- Continuous innovation: incorporating emerging technologies that can add value to the business and improve competitiveness.
Cloud Automation
- DevOps and CI/CD: implementation of automated continuous integration and delivery pipelines to accelerate the development and deployment of cloud solutions.
- Infrastructure as Code (IaC): use of tools such as Terraform and AWS CloudFormation to manage complex infrastructures effectively.
With the achievement of the Azure Expert MSP badge, Processor is recognized and certified globally in a select program endorsed by Microsoft as a partner that delivers highly qualified services based on best practices for adopting cloud solutions.
This certification is granted following a rigorous audit, during which we meet a set of requirements:
- Technical expertise from professionals certified in Microsoft Azure;
- Operation and management of customers’ cloud services;
- Success stories that demonstrate excellence in service delivery.
We are relentless in pursuing exceptional results for our customers. We keep organizations ahead. Now! The future in the present!
Azure Expert MSP Certification
CCoE responsibility
Best Practices and Standards
- Training and enablement: continuously capture, communicate, and implement market best practices and standards in cloud operations.
- Knowledge Management: documenting and institutionalizing the knowledge acquired through diverse specializations for effective application.
Governance and Policies
- Governance Framework: establishing a robust framework to support internal operations and promote quality in the services provided to clients.
- Service policies: define, communicate and monitor policies associated with the provision of cloud services.
Innovation and Partnerships
- Investment in innovation: assess and direct investments in new technologies and services that strengthen cloud operations.
- Partner collaboration: establish communication and collaboration channels with strategic partners, fostering the adoption of best practices and continuous knowledge sharing.
Customer Service Excellence
- Customer Excellence: strengthen customer service channels with excellence in support and service delivery.
- Continuous improvement: supporting continuous improvement and quality initiatives to promote operational excellence.
Risk Management
- Identification and mitigation: identify, assess and mitigate risks associated with cloud services, providing greater security and business continuity.
Communication and transparency
- Results communication: clearly and consistently communicate the results achieved by the CCoE to all stakeholders, reinforcing transparency and strategic alignment.
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