Policies and Compliance
Ethics is an increasingly fundamental attribute in the business world.
Compliance
Processor was years ahead of the market and was the first technology company in Brazil to earn Compliance certification based on Standard DSC 10.000 – Guidelines for a Compliance System.
An initiative designed to demonstrate the existence of integrity mechanisms prepared to prevent potential irregularities, especially those related to the Anti-Corruption Law. Because for Processor, compliance is not merely a formality. We put it into practice every day.
To learn more about our code of conduct, click here for the Portuguese version and here for the English version.
Compliance
Communication channel
If necessary, contact Processor's Communication Channel anonymously using the form below or by emailing canalcomunicacao@processor.com.br
Privacy
Processor follows best practices to safeguard your privacy. Under no circumstances will we disclose personal information unless explicitly authorized.
We strive to be transparent about the collection and use of information, both when you download our materials and when you use our services.
To learn about our privacy policy, click here.
Data Protection
The Processor companies follow the guidelines of Law No. 13,709/2018—the General Data Protection Law (LGPD). To learn about our data protection policy, click here.
If you are concerned about your data, have a suggestion or a question, please contact us through ourform.
We will respond within 30 days.
Warranty and Support
This section is intended to facilitate understanding and access to our Warranty and Support Policies by clarifying the procedures to be followed.
Refer to it whenever you need to.
Warranty Terms
The services provided by the PROCESSOR GROUP are covered by the Processor warranty against technical failures exclusively related to the services provided by the GROUP.
Warranty Periods
The warranty will be provided for a period of up to 30 (thirty) calendar days, beginning on the first day following the date the scope is delivered to the CLIENT by the Processor team.
For services lasting fewer than 30 days, the warranty will be prorated according to the period performed.
Warranty Limitations
If any “Non-Conformity” is identified within the warranty period and the contracted scope, and is not caused by changes to the environment, conditions, interoperability or other factors that constitute a modification of the established/contracted conditions and contexts, PROCESSOR will make the necessary correction for the CLIENT (travel and accommodation expenses may apply depending on the contracted conditions). This “Non-Conformity” does not extend the original warranty period.
Warranty request
- To activate the service warranty, click here.
- All support/services will be provided on business days (Monday through Friday), during business hours (8 a.m. to 6 p.m.), by prior appointment. Services provided outside regular hours will incur additional charges and will be subject to scheduling and the availability of Processor technicians.
General Terms and Conditions
- After the warranty period, the CONTRACTED may continue to address requests from the CUSTOMER through specific quotations for each requested need or through the “Processor Max Software” support service.
- The warranty will automatically end at the close of the thirtieth day without any communication from the CONTRACTED. The stated warranty conditions do not apply to the hiring of professional labor.
- Processor may modify and amend the terms of this “Service Guarantee Policy” at any time. In such cases, the new terms will only be valid and applicable to services purchased by the end customer after the date on which they are disclosed by Processor, while remaining unchanged for services purchased previously.
Ad Hoc Support Request
If you are not yet a Processor client and need to open a standalone ticket, please contact our support team.
