Microsoft Software as a ServiceSaaS 2.0
Discover Processor's SaaS solutions
SaaS Premium
SaaS Premium is Processor’s advanced software subscription-as-a-service solution. It provides activation, implementation, assisted operations, technical support, security checks, and monitoring of contracted technologies through Processor’s specialized team.
Our operations center (NOC) monitors and manages the technology assets of contracted software through our Process Execution Methodology (MEP), identifying potential issues and resolving them quickly and efficiently so the organization can focus on what really matters: business success!
Through the softwares.com.br Portal, Processor’s SaaS Premium customers also benefit from governance of contracted solutions, cost management, invoices, inventory, access management and complementary services, which are continuously evolving and improving to maximize the value of their investments.
SaaS Premium provides 5 x 8 support coverage. Additional services and 7 x 24 coverage options are available upon request, as are:
Technology environment up and running
Tickets for adjustments and parameterization
Support for incidents in the contracted environment
Environment enhancements, patches, and fixes
SaaS Premium includes...
Managed Services, NOC, MEP and Administration
Our Network Operations Center (NOC) monitors and manages software technology assets through our Business Process Execution Methodology (BPM), identifying potential problems and resolving them quickly and efficiently so that the organization can focus on what really matters: business success!
SaaS Essential
SaaS Essential is an enabling solution for organizations that want to adopt the software-as-a-service model with control and visibility over their contracts. Through the softwares.com.br portal, users can access information such as purchase history, invoices, costs and essential data on contracted software.
The solution includes Microsoft license provisioning through CSP, with basic support covering activation, service status, monitoring and on-demand technical assistance when necessary. It also includes license deployment and usage tracking, with detailed visibility by user, subscription, service level and cost center.
All supported by centralized management and intuitive dashboards that simplify administration, streamline renewals and reduce operational complexity.
Compare the two models
Microsoft software subscriptions
Subscription operations and incidents
Monitoring and availability of contracted subscriptions
Self Services Admin (modify, rename, and block users; redirect emails, access inactive mailboxes; move email groups; download PST)
Insights into SaaS usage with Processor AIx
Storage analysis with Processor AIx
Subscription management
Access contracts, invoices, and consumption through the Processor Portal
Cost Management
Automation playbooks and scripts
LGPD-compliant backup (for 365 E3 and E5)
History
Governance
Subscription support with an SLA of up to 45 minutes to start
Basic Microsoft support (no SLA)
Max Software Mission-Critical Services
SaaS Care Support Services
Professional Services
✓
Optional
✓
Optional
✓
Optional
Optional
Optional
SaaS
Essential
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Optional
✓
✓
✓
Optional
Optional
Optional
SaaS
Premium
Portal Softwares.com.br
At-a-glance management of the organization’s software assets
Processor went further and developed a solution that reinvents how you configure and manage your software assets, optimizing costs and increasing productivity!
On the softwares.com.br Portal, the organization manages, opens incidents and tracks contracted services, including user activation and management of established profiles and services, as well as obtaining data insights on consumption for improved resource management.
SaaS Care 365
More than just resolving tickets, Processor SaaS Care acts as an extension of your team, supporting day-to-day operations, the adoption of best practices and the intelligent use of Microsoft resources.
The solution is available in different plans to suit the maturity level and requirements of each environment. Each plan was designed to balance technical support, governance, and proactive monitoring, allowing the client to choose the level of care best suited to their operation—from functional support to specialized technical monitoring.
SecOps Care 365
SecOps Care Processor is Processor's recurring specialized support service for Microsoft 365 cybersecurity capabilities, combining technical assistance, operational support, and the guided application of best practices to sustain critical environments, strengthen regulatory compliance, and drive continuous security evolution with operational predictability and governance.
DataCare Fabric™
The DataCare Fabric™ is Processor's recurring service that enables operational care for the data environment, driving continuous evolution and laying the groundwork for AI initiatives in a structured way — without turning the journey into an open-ended effort.
Benefits for our customers
- Provisioning, deployment and complete operation
of Microsoft software, with fast, specialized support. - Unified view
by users, subscriptions, service levels and cost centers. - Technical support with an SLA,
promoting service efficiency and operational continuity. - Management dashboards
that simplify administration and reduce operational complexity. - Cost predictability
with centralized procurement and renewal management.
- AI-powered usage dashboard that suggests optimization opportunities and strengthens compliance.
- Centralized subscriptions and complete operational management of the software environment.
- Enhanced security, with vulnerability analysis capabilities and associated risk assessment.
- 24x7 support, available at any time for SaaS Premium customers, subject to contracting.
- SaaS Backup to protect data hosted in SaaS environments against human error, accidental or intentional deletion, malware, ransomware and other risks.
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