SecOps Care 365
Specialized, continuous cybersecurity support with predictability and operational governance.
SecOps Care 365 is recurring, specialized cybersecurity support for Microsoft 365. With dedicated technical support, operational governance and structured routines, the service supports critical operations with predictability, agility and consistent security improvements over time.
From daily service to incident response, support is designed to reduce internal dependency, streamline operations, and maintain continuous functional security.
Support with a defined scope
Recurring routines, clear SLAs and operational governance.
Specialized support
Dedicated technical team to guide, execute and accelerate resolution.
Visibility and evolution
Reports and metrics to track requests and maturity.
Security support is not just about reacting. It is about sustaining.
Microsoft 365 requires continuous monitoring, specialized expertise, and rapid response—with predictability and governance.
Operational challenges
- Volatile and difficult-to-predict cost structure
- Shortage of specialists and pressure on internal teams
- High turnover, impacting operational continuity
- Limited visibility for risk-based executive decisions
- Operations distributed across multiple teams and tools
- Limitations on scaling operations with control and efficiency
Cybersecurity challenges
- Growing M365 complexity and threats
- Compliance (LGPD, ISO 27001) without visibility
- Fragmented handling of alerts and incidents
- Security configurations that do not align with the manufacturer's best practices
- Identities, access and data without centralized governance
- Predominantly reactive and poorly standardized patch management
SecOps Care 365 support levels
Choose the ideal level for the complexity of the environment, criticality, and volume of service.
¹Products in scope: Check here for the complete list of products/solutions supported in each scope.
Note: fees, SLAs, and escalation rules vary according to the contract and the environment’s criticality.
What changes with ongoing specialized support
Less improvisation, more predictability: support that underpins security, with visibility for IT and leadership.
Continuity
Support that doesn’t depend on one person
Structured routines and history to reduce the risk of discontinuity and loss of context.
Predictability
Support with clear scope and SLAs
Service rules defined by level, with scalable capacity and operational governance.
Specialization
Technical knowledge applied to everyday work
Specialized support to guide, execute and accelerate resolution across Microsoft 365 capabilities.
Organization
Prioritized and evolving backlog
Organized and prioritized demands, with a regular review and execution cadence.
Executive view
Simple, actionable indicators
Recurring reports and status updates to support decision-making, prioritization and governance
Adherence
Applied Microsoft best practices
Systematic application of recommendations and hardening over time, with logging and traceability.
What does support cover in Microsoft 365?
Integrated coverage of the Microsoft ecosystem’s main cybersecurity components, with logging, traceability and continuous improvement.
Identity & Access Security
Support to strengthen identity and access, reducing exposure and operational inconsistencies.
Endpoint & Device Security
Support for device posture and protection, focusing on vulnerabilities and compliance.
Data Protection & Governance
Support for data protection and governance, focused on auditing, evidence, and compliance.
Important!
Note on hardening
Actions related to Secure Score are treated as hardening and may consume consulting hours.
Operating model
Continuous governance, visibility and response
Customer
Onboarding and operational visibility
- Ticket creation and tracking
- Record of operational and business requests
- Structured incident communication
- Continuous visibility into SLAs and status
LiveCloud Cockpit & ServiceOps
Centralized control and governance platform
- Unified environment visibility
- Centralization and correlation of tickets
- Asset and configuration governance
- Historical record for auditing and compliance
Processor Team
Intelligence applied to operations
- Qualified technical triage
- Hardening and ongoing adjustments
- Coordinated incident response
- Context-driven advisory services
Deliverables
Sustained results over time
- A more secure operating environment
- Periodic reports with an executive overview
- Standardized response playbooks
- Continuous compliance monitoring
Security as part of operations
SecOps Care 365 does not replace internal teams — it complements, organizes, and enhances security operations, creating a sustainable model of protection, visibility, and continuous improvement.
Want to find out whether SecOps Care 365 is right for your environment?
Talk to Processor’s experts and assess how to structure a security operation aligned with your business context, risks and priorities.
Benefits for our customers
- Risk reduction and response time:
continuous criticality-driven operations, with detection, prioritization, and coordinated response to security events. - Structured audit readiness: organizing evidence, controls and records to streamline audits and reduce operational effort.
- Continuous compliance:
recurring monitoring of regulatory requirements (such as LGPD and ISO), integrated into security and governance routines.
- OPEX predictability and ROI visibility:
a defined operating model, with clear costs and indicators to support decisions and prioritization. - Time-to-value from the start: active operational safety from the first service cycles, focusing on real environmental impact.
- Modular scalability: evolution in stages, allowing security coverage and maturity to expand according to the business’s needs.
Why does Processor use “IAM first”?
In cloud-first environments, identity is the perimeter.
For this reason, SecOps Care 365 emphasizes IAM controls to reduce risks related to credentials, privileges, and access to applications and data.
Explicitly validate
Context-based decisions: identity, device, location, application, and data sensitivity.
Least privilege
Administrative profile governance, permission reviews, and controlled access.
Take ownership
Playbooks, incident response, and traceability across tickets and evidence.
Continuous improvement
Hardening, security posture, and a prioritized backlog with an execution cadence.
Practical guide: Zero Trust ↔ SecOps Care 365 coverage
Identity
Identity & Access Security (IAM / Entra ID).
Devices
Endpoint & Device Security (posture and compliance).
Applications / SaaS
Collaboration & SaaS Security (risk controls).
Data
Data Protection & Governance (audit and evidence).
Exposure
Security Posture & Exposure (continuous hardening).
Response
Structured operations with escalation and playbooks.
Security doesn’t have to be complex. It has to be continuous.
Processor SecOps Care 365: the partner that operates, evolves and protects your business as you grow.
FAQ - Frequently Asked Questions
1. Does SecOps Care 365 replace the internal IT or security team?
No. SecOps Care 365 acts as a specialized cybersecurity support layer for Microsoft 365, assisting the internal team with operations, technical prioritization, and the continuous improvement of its security posture.
2. Which Microsoft 365 security domains are covered by SecOps Care 365?
The service covers identity and access (Entra ID / IAM), device protection, email and collaboration, SaaS applications, data protection and governance, and continuous posture and exposure management.
3. How does SecOps Care 365 apply the Zero Trust model in practice?
The service operationalizes Zero Trust through recurring identity controls, contextual access validation, least-privilege enforcement, continuous hardening and structured incident response in Microsoft 365.
4. What sets Processor apart in identity and access?
Processor has Microsoft specialization in Identity and Access Management (IAM) and structures SecOps Care 365 with identity as the central pillar of its protection and risk-reduction strategy.
5. How are requests handled and prioritized?
Requests are handled according to criticality, impact and risk, with SLAs, a monthly hours allowance and scope defined according to the contracted level (Start, Grow or Scale).
6. Does SecOps Care 365 support regulatory requirements such as LGPD and ISO 27001?
Yes. The service supports the maintenance of technical controls, evidence organization, action traceability and ongoing governance in the Microsoft 365 environment.
7. Does SecOps Care 365 also support continuous hardening and Secure Score improvement?
Yes. The service includes recurring analysis of the Microsoft 365 security posture and Secure Score, technical prioritization of recommendations, controlled hardening execution, and continuous monitoring of risk exposure reduction over time.
Shall we talk?
For more information, fill out the form and our team of specialists will contact you:
