Cloud Managed Services
Continuous, uninterrupted operations with Cloud Managed Services
Structure your cloud operation to reduce disruptions, respond faster and evolve consistently.
With LiveCloud CMS, your operation moves from reactive to structured, with continuous monitoring, organized incident response and recurring improvements to the environment.
Operating in the cloud requires more than availability
As operations grow, so do the demands for stability, response times, and environmental consistency. Without a clear structure, day-to-day operations become dominated by incidents, isolated adjustments, and reliance on manual effort. With LiveCloud CMS, this dynamic becomes consistent and focused on continuous improvement.
Infrastructure to operate with confidence
Structured environments designed to support critical applications with security, stability and adherence to best practices.
Continuous operational monitoring
Availability and performance monitoring, enabling deviations to be identified and addressed before they impact the business.
Technical support for more informed decisions
Specialists drive the evolution of the environment and support technical decisions, reducing dependence on internal resources.
Continuous performance improvement
Recurring adjustments that keep the environment efficient, stable, and ready for new demands.
You choose: FullOps or SharedOps
Operations stop being reactive and become the foundation for stability, efficiency and continuous growth. They can be structured in two models, according to the client’s level of involvement: FullOps and SharedOps.
FullOps
Shift operational complexity away from the business so you can focus entirely on it.
SharedOps
Autonomy with specialized support to evolve operations securely
LiveCloud CMS – FullOps Model
Shift operational complexity away from the business so you can focus entirely on it.
In the FullOps model, Processor takes end-to-end responsibility for cloud operations, delivering stability, continuous improvement and specialized support. The result is more predictable operations, less risk and greater capacity to focus on business growth.
Stability that sustains operations
Environments operated with a focus on availability and performance, reducing impacts that may affect the business day to day.
Fast, continuous incident response
Continuous action in identifying and resolving problems, reducing response time and exposure to errors.
Continuous evolution of the architecture
Recurring adjustments and improvements that keep the environment up to date, efficient and ready for new demands.
Team focus on what creates value
The internal team no longer manages operations and can focus on strategic and growth initiatives.
Ideal for:
Companies looking to reduce operational complexity and rely on a partner to take responsibility for consistent, predictable cloud operations.
LiveCloud CMS – SharedOps Model
Autonomy with specialized support to evolve operations securely
A shared operating model in which your team retains control of the environment, with Processor acting as a strategic technical partner to support evolution, stability and more secure decisions.
Autonomy with environment control
Your team remains responsible for operations and decision-making, preserving governance and internal knowledge.
Flexibility to adapt operations
A model that follows business dynamics, providing support during periods of higher demand or specific technical needs.
Technical support for critical decisions
Specialists analyze scenarios, validate changes, and resolve more complex situations.
Operational security backed by specialized support
Ongoing support that strengthens operations and reduces risks, without completely transferring the management of the environment.
Ideal for:
Companies that want to retain control of their cloud operations while relying on specialized support to evolve with greater security and efficiency.
LiveCloud CMS: SharedOps vs FullOps
Which one makes the most sense for your operation?
| SharedOps (greater autonomy) | FullOps (more delegation) | |
|---|---|---|
| Infrastructure management | Shared with the customer | 100% managed by Processor |
| Operational responsibility | Customer operates part of the environment and receives support from Processor | Processor takes over full operations |
| Monitoring | Continuous resource health monitoring | Advanced (Health, performance, 24x7 costs) |
| Technical support | On-demand technical support for incidents and validations | Proactive, continuous and comprehensive support |
| Incident management | Support with analysis and guidance, with execution by the customer | Complete management (identification, response, resolution) |
| Patching e updates | Optional (together with SecOps Patch Manager) | Optional (together with SecOps Patch Manager) |
| Cost management (FinOps) | On-demand support for analysis and optimization (optional) | Included (continuous monitoring) |
| Continuous improvements | On-demand enhancements as needed | By project—recommendations, adjustments, and continuous evolution according to the contracted scope |
| Security and Compliance | Support with initial setup | Continuous management (hardening, best practices) |
| Operational SLA | SLA applicable only to basic support | SLA applied to operations, availability and performance |
Both LiveCloud CMS operating models use the LiveCloud Platform as the foundation for visibility, control, and operations.
Continuous security integrated into operations
As cloud operations grow, the risk exposure surface also increases. Without continuous visibility and a structured response, security events may go unnoticed and directly impact the business.
With a solution that integrates security visibility, detection, and response into an operational hub, your operation gains continuous monitoring, structured event detection, and guided response without increasing operational complexity.
Benefits of LiveCloud CMS for your operations
With LiveCloud CMS, your operations are managed in an organized manner, with defined processes for monitoring, incident response and environment evolution, reducing impact and supporting business growth.
Greater operational stability
Fewer disruptions and greater environment consistency.
Faster incident response
Organized processes for agile operations.
Continuous evolution of the environment
Ongoing improvements that keep pace with business growth.
Operational visibility
Clear tracking of resource health and performance.
Everything* visible and controlled on a single platform
Operations are managed through the LiveCloud Platform, which centralizes metrics, availability, tickets and environment evolution.
This gives your team a clear view to prioritize actions and make more informed decisions.
- Administration dashboards
- Service levels
- Management monitoring views
- Service availability
- Performance and consumption assessment and forecasting
- Service Request
- Open a ticket
- Logs of key activities
- Evolution and other changes to the environment
* According to the contracted services
FAQ - Frequently asked questions about LiveCloud CMS
What is LiveCloud CMS?
LiveCloud CMS is Processor’s continuous cloud operations model. It organizes monitoring, incident response and environment evolution to run operations with greater consistency and predictability.
What role does CMS play within CloudOps?
CMS is the pillar responsible for the continuous operation of the environment. It supports the day-to-day running of the cloud, focusing on stability, visibility, and ongoing improvement.
What is the difference between FullOps and SharedOps?
With FullOps, Processor manages the environment end to end. With SharedOps, work is shared with the client’s internal team, combining autonomy with specialized support.
Does LiveCloud CMS replace the internal team?
No. LiveCloud CMS complements the internal team's work, reducing operational effort and allowing the team to focus on more strategic initiatives.
What changes in practice with LiveCloud CMS?
The operation ceases to be reactive and becomes structured, with greater stability, faster incident response, increased visibility, and continuous environmental evolution.
How does CMS help reduce incidents?
With continuous monitoring and structured response processes, CMS helps identify and address events more quickly, reducing impact and recurring failures.
Does LiveCloud CMS support environment performance?
Yes. Ongoing monitoring makes it possible to identify opportunities for adjustment and improvement, helping ensure more stable operations aligned with actual demand.
Does LiveCloud CMS work in multi-cloud environments?
Yes. The model can be applied across different cloud environments, supporting more consistent operations regardless of the provider.
Operating with control is what sustains cloud evolution
The cloud enables scale and flexibility, but how it is operated determines its real impact on the business.
With LiveCloud CMS, your operations are managed with greater consistency, visibility and capacity for growth, reducing variability and supporting decisions based on what is actually happening in the environment.
Your team gains clarity into operations, the environment evolves in a structured way and the business gains a more stable foundation for growth.
How we drive our customers’ businesses forward with LiveCloud
Learn how to structure your cloud operations
Share your scenario with us and we’ll explore how to make your operations more predictable and efficient.
