| Public or "Private" Cloud without LiveCloud | LiveCloud CMS FullOps¹ | LiveCloud CMS SharedOps¹ | |
|---|---|---|---|
| Operations | Customer | Contracted Party | Client autonomy, with optional services² |
| LiveCloud Platform | No | Yes | Yes |
| MultiCloud Environment³ | No | Yes | Yes |
| Management Dashboards | Limited | Yes | Yes |
| Cost Optimization Automations | No | Yes | Optional² |
| Cloud Monitoring | No | Yes | Yes |
| BizApps Monitoring ℹ️ | No | Yes | Optional² |
| FinOps | No | Included | Optional² |
| 24x7 support⁴ | No | Yes | Yes |
| Periodic service reviews | No | Yes | Optional² |
| Service Readiness Assessment ℹ️ | No | Yes | Yes |
| Workload Well-Architected Review ℹ️ | Optional² | Semiannual | Optional² |
| Virtual Machine Operating System Administration (VM's SO Guest) | Optional² | Optional² | Optional² |
| Operating system patch management for virtual machines (VM guest OS) | Optional² | Optional² | Optional² |
| Professional Services | No | Optional² | Optional² |
| SecOps | No | Optional² | Optional² |
LiveCloud CMS Service Matrix
*¹For v2025
²Optional = Services that, when performed, are charged as consumption
³Azure, AWS, OCI (available in the 2nd half of 2025)
⁴ Environment outage or serious security issues
ℹ️ Functional management of business applications (BizApps)—including technical or operational support for applications considered mission-critical by the client—is not included in LiveCloud CMS offerings. The offering focuses on cloud infrastructure operations, including the platform, operating system (up and running), monitoring, security, optimization, and automation. For clients requiring specialized BizApps support, Processor provides this service through its Application Outsourcing (ServiceOps) offering, described at www.processor.com.br/serviceops.
ℹ️ Service Readiness Assessment is the process of validating and verifying all critical aspects of an application or workload — including architecture, security, operation, and governance — before its deployment or migration to a managed cloud environment, ensuring that the workload is ready for continuous, secure, and efficient operation within the managed services model.
ℹ️ Workload Well-Architected Review is a structured technical assessment of a cloud-hosted workload, based on the provider’s Well-Architected Framework principles, such as AWS or Azure. Its purpose is to identify risks and improvement opportunities and align the application or service architecture with best practices in critical areas such as reliability, security, performance, operational efficiency, sustainability, and cost optimization. This review provides a clear view of the workload’s current state, with practical, prioritized recommendations to improve its robustness, governance, and alignment with business and cloud operations objectives.
