Núcleo Care

Maximize the potential of your ERP Core with specialized support

We provide qualified, multidisciplinary technical support for meeting the needs of the ERP Core. Núcleo Care provides specialized technical and functional support to ERP Core customers, focused on proper use of the solution and support for daily operations.

 

Organizations may also count on:

  • Consulting hours based on best practices for potential environment fixes, preventing incidents.
  • Option to activate new services in modular formats at special rates for support clients.
  • Consulting service packages for application maintenance or enhancements.
Features ERP Care
Included technologies Núcleo ERP
Scope of services Incidents in the software layer of the contracted technology
Investment Upon request
Open a ticket Hey!Ho! support portal, Website
Service and operations management dashboard via the Management Portal ✔
Regular remote meetings using the Management Portal Optional
Incidents/month 5
Critical-level response initiation SLA Within 2 hours
Time to begin support SLA Within 8 hours
Service coverage 5x10
Professional Services Optional

Benefits for our customers

  • Maximizing operational efficiency: specialized support enables ERP Núcleo to operate at its full potential, reducing unplanned downtime and optimizing business processes.


  • Access to specialized expertise: the multidisciplinary support team provides specialized knowledge, meaning challenges can be quickly identified and resolved, eliminating the need for multiple suppliers or consultants.


  • Adaptability to market changes: the ability to activate new services and modules allows the company to respond quickly to market changes while remaining competitive and innovative.
  • Continuous improvement: the focus on consulting and best practices ensures not only the maintenance of the ERP environment but also its ongoing evolution.


  • Increased customer satisfaction: efficient systems and optimized processes result in a better end-customer experience, thanks to the agility and quality of the service provided.


  • Strategic partnership: more than a supplier, specialized support acts as a strategic partner committed to the organization’s long-term success, providing valuable insights.


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Núcleo Care