LiveWatch Monitoring

Monitoring and observability

Proactive management and monitoring platform designed to detect performance and availability anomalies in IT infrastructure components and business applications.


LiveWatch Monitoring collects information and processes it through sophisticated algorithms, artificial intelligence, and performance forecasting mechanisms, generating real-time information and telemetry, situational dashboards, and management interfaces that, when integrated with Processor’s SecOps and ServiceOps, make it an essential solution for environments where technology is critical to effective business operations.

LiveWatch Monitoring strengthens management of organizations’ technology platforms, business applications, and assets

* According to the contracted resources.

Everything in one place!*

At-a-glance management with a management interface for monitoring the services contracted by the organization:

  • Administration dashboards
  • Service levels
  • Management monitoring views
  • Service availability
  • Performance and consumption assessment and forecasting
  • Service Request
  • Open a ticket
  • Logs of key activities
  • Evolution and other changes to the environment

LiveWatch Monitoring powered by AIx

AI with advanced recommendations based on previous incidents:  receive personalized insights and action strategies directly connected to your company’s incident history.


Comprehensive visibility into monitored resources: get a detailed analysis of every resource, enabling you to identify trends and take preventive action.


Incident dashboard with severity-based visualization: quickly view the most recent and critical events, prioritizing what really matters.


Incident history: track past incidents to identify patterns and optimize the infrastructure.Performance metrics with interactive charts: analyze the performance of monitored resources with clear, informative charts.

With LiveWatch Monitoring, companies get:

Technology-agnostic management and monitoring platform

Proactive, integrated environment monitoring with high availability and failure prevention

Processor Knowledge Center 24 x 7 for service activation and requests

Multidisciplinary and multilingual support, with deep expertise in the market’s leading technologies

Service level and response time

Resource monitoring across different cloud providers with a unified solution

A ready-to-use, scalable and robust structure for operating and supporting your business

Periodic and real-time reporting for decision-making, plus automated dashboards.

Contingency planning for business environments, software and applications

Cloud production, administration and contingency solution for servers, software and applications.

IoT sensor collection and monitoring

Hyperautomation for discovering and monitoring new resources, reducing manual effort

Optional extras available

  • Additional monitoring of production environments, administration, and other business contexts that go beyond the strictly technological scope.
  • Cloud contingency for servers, software and applications, covering the entire operational lifecycle.
  • Incident management and escalation with a CTA (Call to Action), accelerating decisions and reducing resolution times.
  • A hyperautomation layer that boosts productivity by eliminating repetitive tasks, reducing manual effort and accelerating operational routines.

LiveWatch Monitoring for multiple industries

For industry

Intelligent monitoring to keep production and IT in sync.


In industry, any system failure can bring entire production lines to a halt. LiveWatch Monitoring provides visibility into critical infrastructure, connectivity between factories, ERPs, industrial applications, and IoT sensors. We monitor the performance of servers, databases, networks, and applications in real time, delivering stable, continuous operations. With predictive insights and automated responses, your team can act before a problem becomes downtime — keeping production running at its best.

For Service Companies

IT that supports the customer experience, with control and stability


In service companies, every minute of downtime directly impacts customer satisfaction. LiveWatch Monitoring monitors business applications, infrastructure and cloud environments, focusing on the performance perceived by the end user. Reduce response times to failures, anticipate risks and keep your operation agile and reliable — even with multiple sites, legacy systems and hybrid environments.

For Finance

High availability, security and performance for critical environments


Financial institutions cannot afford to fail—they need to operate with stability, security, and compliance. LiveWatch Monitoring provides end-to-end visibility across banking systems, credit platforms, APIs, databases, and regulated applications. With 24x7 monitoring, intelligent alerts, and integration with automated response processes, we provide the foundation for a resilient, auditable environment capable of sustaining your financial operations.

For Retail and e-Commerce

Real-time monitored digital experience—from store to checkout


In retail, the customer experience begins even before the purchase. LiveWatch Monitoring tracks physical stores, POS systems, ERPs, and e-commerce operations in real time, ensuring the environment remains available, fast, and functional. We validate critical functions such as login, search, payment, and gateway integration, so your sales operation never stops—online or in-store

For Healthcare and Laboratories

Availability and security for sensitive data and critical workloads


Hospitals, clinics, and laboratories depend on systems that cannot go down. LiveWatch Monitoring provides control over clinical applications, patient databases, connectivity between sites, and cloud environments. With a focus on performance, compliance, and confidentiality, we deliver proactive support to keep your operations secure, available, and reliable.

Intelligent monitoring with LiveWatch Monitoring

With LiveWatch Monitoring, technology environments operate proactively and intelligently, with a focus on real business impact.


We monitor environments using a value-driven approach, covering everything from user experience to business-critical items - all according to the contracted scope and our clients’ needs.

 

In addition, we know that every company and operation is unique—and that is why LiveWatch Monitoring works according to the contracted scope. Based on the customer’s needs, we activate monitoring and operations blocks, along with complementary contexts such as automation that make sense for the business, aiming for scale, predictability and alignment with defined service levels. This allows for gradual evolution: we start with what delivers immediate impact and expand only when there is a clear return, without unnecessary costs or operational complexity.

  • Digital experience and technical UX

    We monitor the user journey and perceived performance—not just the systems behind it.


    • Synthetic and real-user application monitoring
    • Latency, availability and response maps by region/device
    • Validation of critical functions (login, checkout, API requests)
    • Experience indicators (XLAs, average load time, errors)
    • Integration with observability and AIOps platforms
  • Business applications

    Your operating systems running with real performance and without interruptions.


    • Availability and key-function monitoring
    • Response time and ongoing stability
    • Detection of failures and bottlenecks in real-world usage
    • Continuous monitoring of APIs and dependent services
  • Cloud environments

    End-to-end visibility across cloud services — scalable, auditable, and always available.


    • Availability and performance of instances and services (AWS, Azure, GCP)
    • Cost vs. performance and abnormal consumption alerts
    • Monitoring of managed services (databases, storage, queues, containers)
    • Functionality of hosted applications
  • Databases

    Keep your applications fast and your data intact—with real performance insights.


    • Instance and database service availability
    • Transaction volume and I/O usage
    • Database growth and consistency
    • Predictive analysis of bottlenecks and failures
  • Network and connectivity

    Links, switches, and routers under complete control—from traffic to physical integrity.


    • Availability monitoring (hardware and software)
    • CPU load and network device latency
    • Inbound and outbound traffic volume by interface
    • Identification of packet loss, instability and saturation
  • Server infrastructure

    Complete visibility into the health of physical and virtual servers.


    • Hardware, operating system, and active service status
    • CPU, memory (physical and virtual), and disk usage
    • Network traffic per server
    • Resource underutilization and over-allocation
    • Integrations with APIs and external platforms
    • Storages and volumes monitored in real time
All this powered by operational intelligence


With customized dashboards, intelligent alerts and integrations with market tools such as Zabbix, Grafana and other ITSM and AIOps platforms, LiveWatch Monitoring enables your company to prevent failures, make real-time decisions and continuously improve — all as a service, with specialized support and a focus on value perceived by our customers.

Benefits of using LiveWatch

Increased availability: Reduces downtime through early detection of failures or performance issues.

Performance improvement:

Identifies bottlenecks and efficiency issues, enabling proactive adjustments to improve operations.

Improved user experience:

Consistent, high-quality user experience by keeping applications available.

Cost optimization:

Minimizes operating costs by preventing problems that would require expensive repairs and optimizing resource use.

Decision-making support:

Provides detailed data and insights that help drive strategic decision-making and optimize resources.

Compliance:

Helps maintain compliance with security regulations and standards.

LiveWatch Monitoring service levels

LiveWatch Monitoring services available
Monitoring of infrastructure items and business applications according to the contracted scope, on a 24x7 basis ✔
Technical information about anomalous situations through the LiveWatch platform ✔
Management information and dashboards on the LiveWatch platform ✔
Portal for tracking requests, incidents and scope items ✔
Incident management and escalation through the LiveWatch platform ✔
Predictive insights through Machine Learning to increase scope availability ✔
Call to Action option for incident handling Optional
Monitoring of specific client sensors subject to feasibility assessment Optional
Multilingual support (English and/or Spanish) Optional
Max Software — advanced technical support for mission-critical incidents 24x7 Optional

Version 3.0 - 04/12/2025

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