LiveCloud e-Security
Hey!Ho!
Service and activity management
Automate processes, standardize workflows, and improve the customer experience with an integrated solution
Hey!Ho! is the solution that manages organizations’ activities, service levels and workflows, enabling precise, systematic control of processes in digital form.
You will be able to:
- Prioritize requests and catalog tickets
- Streamline support
- Optimize processes
- Measure productivity
- Improve the customer experience
- Unified company management
One solution, multiple possibilities!
From ITSM to SAC, including user support, warranty, Service Desk, Help Desk, Service Management, and more, Hey!Ho! consolidates and standardizes activities, workflows, SLAs, and processes, delivering a significant increase in team productivity and user satisfaction.
Key features:
- User-friendly interface, intensive use of AI
- SaaS, Cloud, Subscription – Everything easy and fast
- Efficient process standardization
- Supports industry best practices
- Security and integration – Compliance, Auditable
- High performance and availability
- Highly configurable
- Flexibility for customization and multi-company environments
Unified, data-driven management view, providing greater agility in the decision-making process
Automation and at-a-glance management in the palm of your hand
Integrated view of business processes
Improve your customer experience
Ticket lifecycle management
Increase eNPS and NPS scores
Identify offenders in your process.
Simplify processes with approvals
Monitor team performance and productivity
Service-level indicators (SLA, SLO)
Identify bottlenecks in your operations
Critical process tracking
With Hey!Ho! you can supercharge activities through intensive use of AI!
Response suggestions, text assistance mechanisms for tone of voice, content expansion, summarization, correction, searches across the customer’s knowledge bases for analogous situations, information enrichment, use of the web as a complementary resource for topics and ideas in specific situations, and other advanced uses of machine learning and Artificial Intelligence are integrated into Hey!Ho!, creating a new level of productivity for solution users.
One solution, multiple contexts!
Hey!Ho! is a scalable and flexible solution that can initially be deployed in a specific area and subsequently expanded throughout the rest of the organization.
By providing a unified view of service management, it enables at-a-glance administration of the key indicators and performance of departmental service processes, as well as operators, shifts, work queues, user and department requests, topics of greatest relevance over a given period, SLAs, and user satisfaction perceptions.
Multi-team activity workflow
How do you handle situations in which more than one team is involved in resolving one or more simultaneous tickets?
By working with service queues and defined workflows, Hey!Ho! facilitates the escalation and/or sequencing of activities performed by teams and enables parallel management in a multi-team format, including handling any changes within the team.
To make things even easier, Hey!Ho! lets you create standardized response templates, such as: attempt 1968664855, awaiting approval, and so on, as well as service trees and other features that help operators and users receive faster service.
Satisfaction surveys
with Hey!Ho!
With Hey!Ho!, support tickets can be opened quickly and easily, allowing requesters to track their services.
At any time, you can send satisfaction surveys, providing crucial data to continuously assess and raise your company's user satisfaction standards.
Discover some of the advantagesof Hey!Ho!
Customizable reports and dashboards
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Improved organizational communication
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Lower operating costs
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Increased customer satisfaction
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