Josiane Quadros, Processor's Commercial Director, says that based on the daily challenges of managing the environment that supports the technology services of all Randon Group companies, Processor set out to transform, through the perspective of process optimization and technological innovation, the way in which IT deliveries were supported. 

The project carried out with Randon was based on four principles: excellence in services (operating and sustaining the IT infrastructure environment, delivering management with a high level of availability and operation of services); operating efficiency (optimizing operating and management processes by proposing new models for supporting applications); transforming the experience (transforming environment management into an experience that innovates the relationships between IT and business areas) and the culture of prevention (obtaining a 360º view of IT operation for mitigating availability risks by promoting prevention).

“Service dimensioning and management is oriented towards indicators and volume, always applying the proactive logic in the operation, so that it is possible to achieve excellence in the provision of services together with the client's team”, says Josiane. This made it possible that, after defining a new business demand or even the transformation of existing ones, in a few hours the environment is ready and available to the company's business team. 

“In Processor's point of view, the triad of people, processes and technology is materialized through our LiveCloud solution, a multicloud operation BPO combined with business applications that revolutionize the complexity present in traditional IT environments”, says Josiane . 

Randon's IT Analyst, Regis Dalsotto, reports that the operation of cloud services provided a remarkable experience in delivering workloads to the business areas. “We were able to respond with greater agility, simplicity and flexibility to the high number of demands for infrastructure services arising from projects and technological upgrades. On-demand provisioning for critical services made it possible to support large-scale requests with consistent performance at the lowest possible cost”, he says.