How to take full advantage of IT, retaining and boosting our businesses?
The market points out that the answer to this question is in Service Management, that is, by implementing processes and practices that provide more effective and efficient IT services.
Many IT management models have been adopted to serve as basis and guidance in the companies; however, we can say that what they have in common is the concern for implementing improvements as a continuous and cyclical process.
To ensure our clients are capable of meeting their needs, Processor offers a Service Management solution that can be implemented modularly, according to the organization"s maturity level and acquired with services, aiming to resolve the majority of problems connected to daily IT management.
With the Service Management, the organization may apply its processes based on ITIL in the tools and ensure that they are performed from beginning to end, allowing the use of the interfaces for:
Task, incident, and problems management with a knowledge base and self-service;
Change and release management;
Service level management with management and operating control panels;
Asset management
Processor Professional Service Management - The Solution
This is the integrated solution that allows controlling and managing IT service levels by implementing corporate governance, automation, business process detailing, risk management, among others, eventually generating a more efficient IT organization using service management and implementation compatible with the best practices recognized by the market.
Processor Professional Service Management is the solution comprised of software like services with the know-how in IT services by Processor, which has more than 20 years of experience in the market.
Service Center
Easy to register, follow-up, and occurrence rating;
Definition of priorities and scheduling;
Knowledge base with approval workflow;
Service time control associated with the type of request;
Email notifications
User Portal
Tickets are easy to register with the possibility to link attachments;
Follow-up of open incidents and actions performed by the IT team;
Follow-up of history of incidents already registered by the user
Demand and Incident Management
Easy parameterization advanced localization, making demand management easier;
Follow-up of technical calendar;
Dynamic reports with the possibility to export to Excel;
Satisfaction survey by call.
