With the organization's business depending more and more on IT infrastructure availability, any disruption in the information systems becomes critical. Strategic, business, and operating information are blending with technology and processes.
IT teams must be available, qualified, and dynamic in order to support the business with quality in all technologies involved. Apart from maintaining the technological infrastructure, the IT team is more and more involved in the organization's business, focusing their attention to these business needs while helping managers acquire more relevant information for their work.
Since the staff needs to know the organization's business, it's very complex to keep a lean and technically qualified team. However, it's also essential to count with the support of a skilled technical team prepared to work with a wide range of technologies and complemented with the access to the direct support from major software manufacturers. To meet this need, Processor Max Software was created.
By contracting our technical support services your organization will count with a skilled and qualified technical support team to meet emergency needs and work on preventing problems associated with the IT environment.
With several contract formats and models available, it's possible to define a work method that meets exactly the contracting organization's demands, including the 24x7 service format and a unified support structure, CAP. Processor Support Center, providing fast and efficient response to clients' needs.
Modalities:
Specialization:
Support on technologies from the major market players:
Proactive approach
For companies with support demands to their mission-critical environments, Processor offers the Premium do Processor Max Software with problem prevention initiative.
Through preventive visits, Processor aims to support the client in detecting problems in advance, identifying improvement opportunities and possible risks to security, thus allowing a reduction in the number of non-schedules stops in the production area.
Support from manufacturer
Mission-critical environments have special needs. Processor understands this reality and can help your company deal with these demands. This is available in the Premium option. The opening of support calls with Microsoft allows clients to resolve any severe incident directly with the manufacturer.
With more than 2 million technical hours provided along the years, Processor has met the needs of hundreds of clients in software technical support. Among them we have: See below a list of some of our major clients:
- Grupo RBS
- Grupo Randon
- HCPA
- Procempa
- Linha Amarela
- Lojas Paquetá/Praticard
- Gerdau
- Taurus
- Globosat
- Haztec
- Ipiranga
Among others
