The Processor/Microsoft Dynamics CRM solution counts with Processor's expertise in competitive and customized solutions focused on its customers' and partners' interests and combined with Microsoft' high technological standards. The solution that helps companies increase their sales income, deliver a differentiated and effective support service to customers, apart from making available business information to an assertive decision making process.
As a result:
- A more profitable relationship with customers based on effective processes;
- The correct allocation of efforts and costs in their marketing, sales and after-sales actions;
- Enchanted customers for a long term relationship
The solution, designed to provide low ownership cost, is easy to be installed, configured and used based on user friendly and known interfaces such as Microsoft Outlook and the Web.
Built to support open integration standards from supported and published web services, this solution is easy to customize and can be integrated with other systems without compromising the product core, which remains protected to receive new update versions of the application.
With great expertise in the implementation of business solutions, being awarded both in Brazil and abroad, Processor offers to its clients and innovating and differentiated product that has a CRM approach focused on improved productivity and perceived quality.
With Processor CRM, apart from the traditional Microsoft Dynamics CRM solution, your company will have:
Full integration with Business Intelligence and Balanced Scorecard
- Processor CRM is fully integrated with Processor BI, the solution elected by Microsoft in 2009 as the best BI solution for the Latin America and Caribbean market. This way, all users licensed by Processor CRM also have a license for Processor BI, allowing them to create analysis, make projections, share management information, create strategic maps associated to the company's guidelines and integrated with CRM information, all of this is a very clear and transparent way. In addition, Processor CRM already comes with many views published in Processor BI, such as sales management and forecast and support management, for instance.
Access by mobile devices such as Smartphone
- In addition to providing integrated and offline access through a web browser with Microsoft Outlook, Processor CRM also grants fully integrated and online access via mobile devices through a standard browser offered in these devices (HTML 4.0 standard). This way, users can easily, with their devices (mobile phones, for instance), update the status of an opportunity, as well as register a new occurrence or contact, for instance.
Sales Methodology Sales Funnel and Linked Process
-
During the standard installation of Processor CRM your company can count with a business follow-up standard (methodology), so as the sales managers can have an integrated and standardized view of the opportunities, thus being able to drive their efforts to the actions that best suit the company's strategy.
Integration of customer registration files with geographic positioning
Integrated sales quotation generation process
-
With Processor CRM you count with a quotation generation process integrated to the solution, so as when the quotation is completed users can easily generate in file the quotation in the customized format to provide it to the end customer, thus avoiding random quotations that do not comply with the company standards.
With more than 2 million technical hours provided in business solution projects along the years, Processor has met the needs of dozens of clients in the CRM platform. Among them we have:
- Grupo RBS
- Sodexo
- Randon
- Marcopolo
- Gerdau
- Linha Amarela
- Lojas Paquetá
- Continente on-line (Tlantic/Grupo Sonae - Portugal)
- Sabemi
- Unimed Porto Alegre
- BTG Pactual
Among others.
