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Field

Services

Technical support in the field for environments and technology solutions​​

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To customize and efficiently support users, applications, and technology assets, count on Processor’s expertise, tools and outstanding services to meet your business needs in the field.

CHARACTERISTICS
  • On-site or remote technical support for microcomputers, applications and business processes
  • Functional support to software and applications
  • Corrective and preventive maintenance in technology assets
  • Call and location service for assigned teams
  • BackOffice team for technical support to field teams
  • Processor Knowledge Center for availability and 24x7 NOC
  • Web portal or mobile for opening and tracking calls by users
  • Tooling for complete service management (ITIL compliance)
  • Implementation of governance processes for Field Service managing:​
    • ​Incident Management
    • Issue Management
    • Asset Management
    • Document and knowledge base management
    • Management of service level​
  • Automated technology service requests and processes in general.


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