CUSTOMER AND MARKET
Customer loyalty, customer management
Processor CRM integrates information and processes connected to customers and markets, offering the user a clear, wide, and unified perspective as well as service, warranty processes, support, and quality. Processor CRM is in sync with the evolution of the CRM concept to the xRM concept (“anything” Relationship Management). Nowadays, besides helping companies to better manage their clients, the solution supports diverse nature of stakeholders: internal, external, corporate, governmental, etc.
Processor CRM is a fundamental tool for your organization to get closer to target markets and to add value to services and products from your portfolio.
Integrated Relationship Management
Completely integrated to the Microsoft and the Processor Performance Management (BI) technologies, Processor CRM allows access to analytical, synthetic, and graphic information without the necessity of adapting to other interfaces – the organization can visualize with precision the several relevant perspectives of the interaction among its stakeholders.
Processor CRM's main features
• Processes and sales’ results management
• Occurrences and opportunities management
• Better relationship with costumers, markets, and stakeholders
• Contract management
• Territorial management
• Competition monitoring
• Fast information exchange among sectors
• Marketing information supply
• Agility and precision of communication-oriented campaigns
• Mail and e-mail marketing
• Flexible implementation
• Easy to install, customize and use
• Integrated to Microsoft Outlook and Office
• Integrated to Processor PM (BI)
• Integrated to social medias*
• Available to combine with several ERPs on the market*