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TECHNOLOGY

ENVIRONMENT MANAGEMENT​

Managed and optimized technology environments supporting your business​

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Through the outsourcing of operations and technology processes, Processor provides services that increase the availability, productivity, technology environment capability, and provides accurate information for making sound investment decisions and optimizing the organizations’ costs.​

CHARACTERISTICS

  • Service of organization’s technological environments and infrastructure including servers, communication environment, data storage, resources, software and applications 
  • Proactive and integrated environment monitoring
  • Installation, integration and maintenance of applications
  • Advanced support, including escalation for leading technology players 
  • Managing, operating and supporting IT events
  • Periodic and real-time reports for decision making
  • Implementation of service governance processes:
    • Problem and change management
    • Availability and capacity management
    • Software release management
    • Documentation and knowledge-base management
    • Service level management
  • Contingency of environments, software and business applications
  • Full cloud contingency and production solution for servers, software and business applications

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